State Farm® Insurance Agent John Martinek

"Johnny was very informative and easy to talk to."

"☆☆ update - August 2025: I was recently reviewing our emails back and forth....come to find out they didn’t honor their original quote from the end of February for a policy that was planned to start at my renewal date (beginning of March) of LM despite being in the timeframe on the quote before it expired about 30-45 days after our policy started. After signing up, both our home & auto policies shot up (NO new claims, tickets, new drivers added, etc.), no real justification provided. Also, there was NO prior notice other than the bill about 2 weeks before the due date (not enrolled in auto pay for this very reason). Their failures are in direct contradiction to Texas Insurance laws, which I let them know about. I did request a change so to speak as the deductible was $1k & switched to $500.... only resulted in a minimal change a couple days of our start date when I realized it, though not one each month. They initially added a "good student" discount asked for the grades mid April Texas A&M semester ended the 2nd week of May to get all the grades in, I sent them May 21st when available through TAMU's student portal...so they went back and removed the discount retroactively from the start in March JACKED the monthly premium up... back to then and then added it back... 3.66 GPA... makes ZERO sense. The other thing is our auto policy we were switching from LM to SF despite having visibility to our policy dates. SF started it a day AFTER it should have so LM charged us for the day! So now we're paying close to $150-$200 more per month than originally quoted on the auto & about $1k for the HO. I wasn't happy about what's occurring so I left a message for the owner after speaking with the manager (guys name it's listed under) and ZERO return calls, texts or emails. Definitely not happy. ☆☆☆ BTW SF CANNOT cancel your policies with LM..... after realizing it LM wouldn't acknowledge SF causing a huge issue. Took almost 4 months to get the retro cancellations initiated. The insurance industry is absolutely a hot mess all the way around! Brand loyalty USED to matter! ___________________________________________ Original review - February 2025 - Don't know why I didn't take the leap sooner from the insurance carrier I had for what seems like forever. It appears as they were price gouging! I can not say enough good things about Taalyn's in the Southlake office, customer service, patience & follow-up. Whether it was calls, emails, or texts, she was quick to respond. Even offered to assist cancelation of our policies with the other carrier. The cost savings is astounding!"

"Jordan took the time to look at different options to get me the best rate possible for my motorcycle’s."

"Taalyn was very helpful with getting my car and renters insurance below what I wanted to pay. Thanks again!"

"Catherine was kind, helpful and patient. I spoke to her a year ago about a quote, and she remembered me and was able to help when our family was ready. I can't thank her enough for her attentinveness and promptness when it was necessary. Greatly appreciated!"

"Taalyn Berry was so sweet to me! I didn't even understand what I was buying before I spoke to her. She explained my policy in detail to me and didn't make me feel stupid lol I appreciate you Miss Taalyn!"

"Carolina Becerra and the team at State Farm Southlake did a great job. responsive on emails and phone. fast efficient quote and onboarding process. I'll be sending more business to them."

"I recently worked with Carolina and Jordan, and I couldn't be more impressed with the level of service they provided. They were both exceptionally knowledgeable, patient, and thorough in answering all of my questions. Not only did they take the time to ensure I understood my options, but they were also able to offer me better coverage at better rates than what I previously had. Their customer service was truly top-notch—I felt valued and well taken care of throughout the entire process. Highly recommend!"

"Carolina is absolutely amazing. I turned down the State farm offer for my home and auto insurance in 2024 and she called me a year later to follow up and won my business."

"Johnny Herrera was great to work with and supp[lied all our needs"

"I had a great experience with Jessica. She was amazing and answered all my questions with my policy."

"Johnny ayudo a reducir mi precio actual a la mitad y era muy amable."

"Great service, the process to get our policy was very fast and professional, happy to be with State farm.🙌🏼"

"Irene Ramirez-Foster was very friendly, helpful and easy to work with. I highly recommend this office. The staff is very efficient."

"Catherine was very helpful. Took less than 2 minutes of my time to get setup with a lower cost, better coverage option than what I had before for both home and auto."

"OMG I loved the fact that Jessica took her time to explain everything to me, like no one has ever done before. Thanks to her I am properly covered and I know EXACTLY what I’m paying for. Not only that but she took the time to actually have a conversation with me instead of just trying to get my money. I love that about her. You guys definitely have a good one on your hands."

"Professional, responsive, knowledgable. Made the switch from previous provider seemless. Catherine was awesome!"

"Catherine, helps a lot of my clients and everyone of them have rave reviews about her, She is always there to answer any of their questions, i would recommend her to anyone needing Insurance!"

"Always good service here. Johnny always answers whatever question I have in a way I can understand. Highly recommend!"

"Excelente atención, gracias por su apoyo"

"Good customer service Had all my questions answer. Very understanding. And the price is a lot better too about $400 difference."

"John & his team are always courteous and professional while always being helpful and friendly. Questions are always answered with a smile in their voice and helpful. I would recommend John's agency with a 11 on scale of 10!"

"Our agent, Taalyn Berry goes above and beyond (and even follows me on three forms of communication to make certain we always touch base). As a person "really on the move" - this is appreciated more than words could express. Thank you Taalyn! Great job! We'll recommend you to anyone who asks!"

"After sitting on hold for over an hour, I called John’s office. Scarlett took over and solved my issue in a matter of an hour! Excellent customer service! Thanks Scarlett!"

"She is very patient and willing to address issues. Her work ethics is good. I will always recommend Taalyn as the best state farm agent"